Major Outage in Europe Cluster

Incident Report for The Things Network

Resolved

This incident has been resolved.

Posted Feb 18, 2020 - 09:20 CET

Monitoring

On 17 February around 22:30 UTC our EU cluster suffered a catastrophic failure, causing all traffic to get dropped at the Router component.

When our engineers arrived at the office the next morning, they immediately started working on the issue. There was some confusion initially, and inaccurate information was communicated on this status page (hence the update).

Around 8:00 UTC the problem was resolved and the routing services started recovering.

Posted Feb 17, 2020 - 23:30 CET