A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2026 - 12:25 CEST
Identified
We identified an issue causing LBS gateways to disconnect across all clusters. This was caused by a TLS certificate update that was not compatible with a subset of gateway firmware. Other gateway protocols were not affected.
The issue has been resolved by rolling back to the previous certificate. Gateways are reconnecting normally.
We are working on a permanent fix to prevent recurrence.
Posted Jun 05, 2026 - 11:38 CEST
Investigating
We are currently observing LBS gateway disconnections across all Sandbox clusters. Our team is actively investigating the issue and working to identify the root cause.
We will provide further updates as soon as more information becomes available.
Posted Jun 05, 2026 - 11:07 CEST
This incident affected: The Things Stack Sandbox (Europe 1 (eu1.cloud.thethings.network), North America 1 (nam1.cloud.thethings.network), Australia 1 (au1.cloud.thethings.network)).